Equipment Installation & Sales FAQs

• How many employees do you send overseas for equipment installation?

We provide remote guidance based on your actual site conditions, support on-site debugging services, and offer additional assistance in special circumstances.

• Can you send employees to help us install the equipment?

We provide remote guidance based on your actual site conditions, support on-site debugging services, and offer assistance in special circumstances.

• Can these devices be installed in hot weather?

Yes, our recommended ambient temperature range is -20°C to 40°C.

• Can your products be installed in cold weather?

Yes, our recommended ambient temperature range is -20°C to 40°C.

• When do you take holidays?

We arrange holidays according to national statutory regulations, but our online services are available 24/7. Please contact us anytime.

• How long does it take to provide design solutions?

This depends on your specific requirements. We have a professional engineering team that can design solutions and estimate timelines based on your actual needs.

• How do you package the equipment?

We support packaging methods such as cartons, wooden boxes, and pallets.

• What are the requirements to become a distributor?

Thank you for your interest. You simply need to sign a contract with us and comply with the agreement to become our distributor. We welcome all like-minded partners to join us, and we will provide appropriate support.

• Do you have distributors in our country?

Currently, we do not have overseas distributors. We welcome all like-minded partners to cooperate with us.

• What is your MOQ (Minimum Order Quantity)?

We support a minimum order quantity of 1 unit.

• Are you a trading company or a manufacturer?

We are an integrated industrial and trading company that combines design, production, sales, and after-sales service.

• Do you attend exhibitions to showcase your products?

We participate in exhibitions and invite both new and existing clients to visit. We also occasionally update company news. Welcome to follow us.

• Do you accept OEM customization?

We support OEM customization services. Please contact our customer service for details.

• Do you have sales targets or revenue requirements for distributors?

Thank you for your support. You simply need to sign a contract with us and comply with the agreement to become our distributor. We welcome all like-minded partners to join us, and of course, we will provide appropriate assistance.

• What is your delivery time?

Some popular products are in stock and can be shipped within 3-5 days.

• Can you deliver equipment to my warehouse in Guangzhou?

Absolutely no problem.

• Can I send goods from other suppliers to your factory for consolidated shipping?

Certainly, we can arrange this according to your actual needs. Please contact our customer service.

• Can I transfer money to you, and then you pay other suppliers?

We support collection services, but this requires further negotiation based on your actual situation. If needed, please contact our customer service for specific details.

• How many years has your company been manufacturing this equipment?

We have 20 years of experience in production, design, and service.

• Can I purchase spare parts separately?

We do not recommend purchasing spare parts separately because products from different manufacturers are not absolutely compatible. For example, the module, chamfer parameters, and other coefficients of meshing gears in reducers selected by different manufacturers may vary. Separate purchases may render them unusable. From a customer perspective, we do not recommend this approach. Of course, if needed, you can consult customer service based on your actual situation.

• Do you provide free spare parts?

We can provide free spare parts during the warranty period; you only need to pay for shipping.

• What are your product standards?

We have CE certification and technical patents.

• What certificates do your equipment have?

We have CE certification and technical patents.

• Do you have real photos of the equipment projects?

All product images are authentic. If you are interested in a specific model, please contact us, and we will send them to you.

• Do you have offices in Shanghai or Guangzhou for visits?

Our main offices are located in Xi’an, Weihai, and Shenzhen.

• How can I become your agent in my country?

Thank you for your support. You simply need to sign a contract with us and comply with the agreement to become our agent. We welcome all like-minded partners to join us, and of course, we will provide appropriate assistance.